FAQ

Deliveries and returns

Interview

guarantee

  • Deliveries and returns

    Orders are shipped within 24 to 48 business hours. You have 14 days after receiving your order to return your jewelry if it doesn't suit you. Return shipping costs are the customer's responsibility.

  • Track my order + -

    As soon as your order is shipped, you will receive a shipping email with your tracking number.

  • I still haven't received my order, what should I do ? + -

    If you do not receive any news about your order within 72 hours, we invite you to contact our customer service at contact@bemaad.com.

  • cancel my order + -

    We invite you to contact our customer service at contact@bemaad.com.

  • Do you deliver abroad ? + -

    We deliver to Europe and internationally. For more information, please visit our Deliveries and Returns page.

  • What are the delivery times and costs ? + -

    Please allow 2 business days for delivery within mainland France. Delivery costs €3.90 and is free for purchases over €100. Please allow 5 business days for delivery within Europe (excluding France). Delivery costs €8.90 and is free for purchases over €150.
    Please allow 7 business days for international delivery (excluding Europe). Delivery costs €8.90 and is free for purchases over €200.

  • Interview

    Our jewelry is handmade by our artisans in our workshop from natural materials.

  • Where are your jewelry made ? + -

    Our jewelry is crafted by our artisans in our workshop in Jaipur, India. Be Maad is also and always a handcrafted product, of which we are very proud. Our artisans work the jewelry by hand, showcasing their exceptional expertise passed down from generation to generation.

  • What is the composition of your jewelry ? + -

    All our jewelry is made of brass gilded with 18K fine gold. We use natural stones, sourced and crafted directly in our workshops. All our jewelry is guaranteed to have a minimum of one micron of 18-carat gold. The gilding of each of our jewelry pieces is tested according to the model. The plating is a minimum of one micron and can go up to 3 microns for certain pieces that require a longer gold bath to adhere to the entire surface of the jewelry.

  • Can we wear your creations in the water ? + -

    Our jewelry can be worn in contact with water. We recommend avoiding contact with harmful products (perfume, chlorine, household products), which can alter the color of the gold and the stone.

  • How do I care for my jewelry ? + -

    To preserve the shine of your jewelry, we recommend storing it in its case, away from light when not being worn. To maintain your jewelry, we recommend gently cleaning it twice a year with a soft cloth and slightly soapy water (PH-free soap).

  • My size isn't available, what should I do ? + -

    It generally takes between 3 and 6 weeks for an item to be restocked. We invite you to activate the alert to be notified as soon as it is back in stock. As we are still a small company, we do not do custom-made items. We do not yet have the capacity to offer you a dozen sizes, but we are open to your suggestions. The more feedback we receive from you, the more we will be able to offer more sizes.

  • guarantee

    The warranty is valid for one year from the date of purchase of the product.

  • What is the warranty period for my jewelry ? + -

    The warranty is valid for one year from the date of purchase of the product. The warranty does not cover breakage of the jewelry or its gilding, as everything depends on the use of the product. It includes the repair of a zircon, a fallen stone or a tassel due to natural wear of the jewelry and wear of the clasp.

  • I lost a stone, what should I do ? + -

    If you wish to benefit from a repair (under warranty), we invite you to contact our customer service who will be able to give you the procedure at contact@bemaad.com.

  • my jewel is losing its gilding + -

    Gold develops a patina over time, and the gilding on your jewelry will fade over time and become a little less shiny than its first day. Please note that the gilding of your jewelry may vary depending on the pH of your skin and the life of the jewelry (exposure, contact with harmful products, etc.).

  • my clasp broke + -

    my clasp broke

  • I bought my jewelry from a reseller + -

    Resellers do not have the same conditions. For any purchases made from one of our resellers, exchanges and refunds are only available in their stores. For any repairs, we invite you to contact them directly, or contact our customer service by emailing contact@bemaad.com.

Policy

  • Privacy policy

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

  • Refund policy

    Bien sûr, voici la traduction en anglais :

    You have 15 days after receiving your order to return your jewelry if it does not meet your expectations.
    Returns are at the customer's expense.
    Please place each piece of jewelry back in its original packaging and send an email to contact@bemaad.com to receive instructions on how to proceed.

  • Terms of service

    Le présent site internet est exploité sous le nom BE MAAD par la Société à Responsabilité Limitée BE MAAD, société au capital de 5 000€, immatriculée au Registre de Commerce et des Sociétés de Paris sous le numéro 814 984 159, numéro de TVA Intracommunautaire FR 74 814984159.

    Editeur
    S.A.R.L BE MAAD
    38, rue Madeleine Michelis
    92200 Neuilly-sur-Seine
    Directeur de publication

    Frédéric COHEN

    Hébergeur

    Online S.A.S, Société par actions simplifiées au capital de 214 410,50€ ; filiale du groupe Jjad, immatriculée au Registre du Commerce et des Sociétés de Paris sous le numéro RCS PARIS B 433 115 904, numéro de T.V.A Intracommunautaire FR 35 433115904.

    Online S.A.S
    BP 438
    75366 Paris CEDEX 08

    Le Service client est à votre disposition pour répondre à vos questions.

    Vous avez la possibilité de le contacter à tout moment via le formulaire de contact ou à l'adresse suivante: contact@bemaad.com

    Veuillez consulter les conditions générales de vente et d’utilisation du site Internet www.bemaad.com.com.

  • Shipping policy

    Orders are shipped within 24 to 72 business hours.

    Delivery in France
    €3.90
    Estimated delivery time: 2 to 5 business days.
    Colissimo delivery is free for orders over €100 (excluding gift card payments).

    Delivery in Europe
    €8.90
    Estimated delivery time: 5 to 8 business days.
    Colissimo delivery is free for orders over €150.

    International Delivery (outside the EU)
    €12.90
    Estimated delivery time: 7 to 15 business days.
    Colissimo delivery is free for orders over €200.

    Express Delivery by Chronopost
    Express delivery in France: €10.
    Express delivery in Europe: €12.
    Express delivery internationally: €15.
    Applicable for all orders placed before 9 a.m., with delivery within 24/72 hours.