FAQ

How do I take care of my jewelry?


Each piece of jewelry Be Maad is handmade with pearls, stones and different metals, requiring a delicate treatment.

In order to preserve the natural brightness of your jewels do not bring them into contact with water and humidity. Avoid contact with perfume, beauty products, alcohol, chemical products, lemon and other acid substances, but also salted water and chlorine. It is thus advised to put makeup and perfume before putting on your jewelry.

We recommend that you regularly clean your jewelry with a soft tissue. Store your jewelry separately.


How to find my ring size?


To find your ring size, choose a ring which fits the same finger and the same hand on which you intend to wear your new ring. Measure the diameter in mm and refer to the table above.

If you are between two sizes, select the larger one. If you need any help, feel free to contact us at [email protected].


Shipping costs and times


You can check our page Shipping and Returns for more informations. 

You can also check your order details in your account. Just log in and click on “My account” then “My orders”.


How do I know that my order is in process?


When you complete your order on our website, you receive an order confirmation e-mail.

Once your order is ready to be shipped, you will receive an e-mail with your tracking number.


How can I contact the customer care?


You can contact our customer care by sending an e-mail to the address : [email protected].

Our team will answer you shortly.


How to redeem promocode?


To use a promocode, all you need is to go on your cart and type your promocode in the box « Promocode » and click « Apply ». The promocode will be automaticaly applied to your total amount.

Make sure you did not copy a blank space while copying your promocode.You can redeem only one promocode at a time.


How can I change my personnal information?


If you are already registered on Be Maad, you can change your personnal information in your « account ».

You need first to log in and click on « my account », then « personnal information ».


Can I return my jewelry?


You are legally entitled to a cooling off period of 14 days starting from the day you received your goods by which time you will need to have informed us your decision.

Please notify us of this request by emailing [email protected]

The item must not have been worn, have any signs of wear and tear or have been altered in any way. Nor must it have been washed or show signs of damage. It must be returned in its original packaging.

For further information, contact our customer service http://bemaad.com/contacts/